We need to identify the members properly mainly to ensure members can be identified and get access to the service but also to avoid fraud, for example members exchanging card or former members using the service.
How can HIP identify the members and know the membership status?
1. When registering with HIP, members get a card
2. When using the service, the member have to show his card to the hostess so the hostess can check the photo on the card to make sure that he is the right card holder.
3. Then, the hostess checks in the system to ensure the membership is still active.
